Global Interactive Voice Response System Market To Set At CAGR Of 12.63% Between 2017-2021.

Latest industry research report on: Global Interactive Voice Response System Market: Industry Size, Share, Research, Reviews, Analysis, Strategies, Demand, Growth, Segmentation, Parameters, Forecasts

Interactive voice response (IVR) is an automated telephony system that interacts with callers, collects information, and routes calls to the appropriate recipient. An IVR system (IVRS) receives a voice input and touch-tone keypad selection and provides responses by means of voice, fax, callback, and e-mail.

Technavios analysts forecast the global IVR system market to grow at a CAGR of 12.63% during the period 2017-2021.

Covered in this report

The report covers the present scenario and the growth prospects of the global IVR system market for 2017-2021. To calculate the market size, the report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.

The market is divided into the following segments based on geography:

  • Americas

  • APAC

  • EMEA

Technavio’s report, Global IVR System Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors

  • Avaya

  • Cisco Systems

  • Convergys

  • Genesys

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Other prominent vendors

  • Altitude

  • Aspect Software

  • Diagenix

  • Exotel Techcom

  • Enghouse Interactive

  • inContact

  • NEC

  • Ozonetel

  • Pronexus

  • Unify

  • Vocalcom

  • Zendesk

Market driver

Exponential increase in contact center data.

For a full, detailed list, view our report

Market challenge

Technological challenge to IVR system.

For a full, detailed list, view our report

Market trend

Rise in use of multi-channel and multi-modal access.

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Key questions answered in this report

  • What will the market size be in 2021 and what will the growth rate be?

  • What are the key market trends?

  • What is driving this market?

  • What are the challenges to market growth?

  • Who are the key vendors in this market space?

  • What are the market opportunities and threats faced by the key vendors?

  • What are the strengths and weaknesses of the key vendors?

Table Of Content

  • PART 01: Executive summary

  • PART 02: Scope of the report

  • PART 03: Research Methodology

  • PART 04: Introduction

  • Key market highlights

  • PART 05: Market landscape

  • Market overview

  • Standards for using IVR systems

  • PART 06: Market size and forecast

  • Market size and forecast

  • PART 07: Market segmentation by deployment model

  • Market segmentation by deployment model

  • PART 08: Market segmentation by end-user

  • Market overview

  • BFSI

  • Healthcare

  • Hospitality

  • Others

  • PART 09: Market segmentation by technology

  • Market segmentation by technology

  • PART 10: Geographical segmentation

  • Geographical segmentation

  • Americas

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