Cititel began offering call overflow answering services in Canada and the United States

On average a business will miss 15% of its incoming calls. 80% of callers won’t call back if they get an engaged tone and 70% of callers hang up when connected to an answer machine.

Whether it is a sale, a customer service call, an out of hours call or you are dealing with staff shortages, then our overflow service will work as an extension to your company ensuring you never miss a call again!

Eliminate hold times and busy signals during peak calling times. Cititel will take your overflow call traffic at any time when all your lines are busy or when staff is unavailable to answer the call. The flexibility of this service means that you are only paying when we answer your calls, not during slower periods. You can guarantee callers will never be greeted with busy signals nor will urgent matters have to wait on hold until someone in your office can answer the call.

Cititel answering service offers small businesses in Canada and the United States a professional and reliable call overflow answering service.

How An Overflow service works:

A Customer calls your dedicated company phone number
We provide you with your own dedicated number. You are able to select on your phone a call redirection, so after a selected number of ring tones, the call is routed to us.
One of our call agents will answer your call as per the agreed script and take the required fields for your message.
As soon as the call has been completed, you are instantly emailed or sent an SMS with the message.

Try our services FREE for 30 days. Call now 1.888.923.2533, email us at or visit our website at