IT Operations and Service Management Market Industry : Key Trends, Challenges, Standardization and Forecast


The research report on IT operations and service management (ITOSM) market provides a detailed analysis of how various organization use ITOSM solutions that helps to monitor, identify and recognize an irregular behavior of IT infrastructure and IT services and provide solutions aimed at improvement in management of the IT infrastructure. The IT operations and service management (ITOSM) market report provides analysis for the period from 2014 to 2024, wherein the period from 2016 to 2024 is the forecast period, 2015 is considered the base year, while data from 2014 has been considered as historical data. The report provides complete outlook of all the major countries across the geography of Asia Pacific, Latin America, North America, Europe, and Middle East & Africa (MEA). The Further, it also covers all the major trending factors and technologies supporting the growth of ITOSM market. Since not all the regions project similar growth, the reports also highlights the major factors supporting market expansion with respect to the region. In addition, opportunities that are anticipated to influence the market are also included in this report.

Cloud computing is a dynamic trend that has significantly impacted on the way that business are operated. The increasing prevalence of cloud solutions has brought change in the operating models of an enterprise. Consolidation and centralization being the major advantage of the cloud based solutions, it has significantly accelerated the demand for ITOSM tools, and the report explains significance and impact of the factors trending and driving the market. Moreover, the report includes a broad coverage of underlying economic, environmental, and technological factors influencing the ITOSM market. An impact analysis of the key trends has additionally been provided for each geographic area in this report, keeping in mind the end goal to give an inside – out analysis of the situation of the ITOSM market, on a worldwide premise. The ITOSM market valuations are the outcome of our thorough market exploration, primary interviews, and in-house expert panel opinions.

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The report segments the global ITOSM market of by type into ITSM and ITOM, and subdivides the ITOM type into configuration, automation and discovery, event management, cloud provisioning, and workload and IT automation. Furthermore, it has been classified under industry verticals into the banking, financial services, and insurance (BFSI), telecom and IT, education, aerospace, government, and energy & utilities industry verticals. Further, the reports explains which industry segment/sector is helping the expansion of ITSOM market and which is fastest growing sector likely to drive the market in a long run. Thus, the report provides in-depth cross-segment analysis of the ITOSM market and with categorization in various levels, thereby providing valuable insights at macro as well as micro levels.

Considering the highly competitive nature of market due to emergence of cloud phenomenon, the report provides a brief overview of the major players operating in the ITOSM market. The report also gives an outline of different strategies implemented by key players in the ITOSM market. Company strategy is formulated after thorough analysis of the company’s collected data which includes data related to mergers and acquisitions, partnership agreements, product launches, and forthcoming activities which a company is likely to undertake.

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Furthermore, the report also analyzes the share of major companies operating in the ITOSM market. IBM Corporation, Oracle Corp., HP Inc., BMC Software Inc., ServiceNow Inc., LANDESK Software, Cherwell Software, Compuware Corporation, CA Technology, Inc., and ASG Software Solutions, are some of the major service providers within the global ITOSM market, profiled in this study. These company profiles provides insights about the company, further it also highlights the competitive scene of the ITOSM market, the positioning of the key players is based on their financial data, product portfolio, recent developments and their geographical presence.