The banks in the emerging market are increasing providing non-financial services to small and medium enterprises (SME). The banks are understanding the needs and preferences of SME clients through financial returns and profits by serving them. Banks provide training services to SMEs to facilitate learning and development of new and existing skills, marketing and sales, product design, account and book keeping and improve the business performance by targeting women entrepreneurs. Banks provide training courses, workshops and seminars in varied forms of teaching formals.
Banks are focusing on core banking transformation to realize business benefits and improve their competitiveness. Thus, Indian banking sector is having the potential to become the fifth largest banking industry in the world by the year 2020. So, it is using latest technology and carrying out transactions to reach the masses. Hence, there is growing need of Outsourced Services to protect the banks market share, profitability of banks and provide social platform for effective management with customers. So, there is a need for reorientation in terms of thinking, harnessing information technology for financial inclusion.